Return Policy
**Return Policy**
At Unique REI, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as simple and convenient as possible. Please review the following guidelines to understand our return policy:
**1. Eligibility:**
- To be eligible for a return, items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 30 days from the date of delivery as specified in your order confirmation.
**2. Non-Returnable Items:**
- Certain items are not eligible for return due to hygiene reasons, safety concerns, or other restrictions. These may include but are not limited to:
- Personalized or customized items
- Intimate apparel
- Perishable goods
- Downloadable software or digital content
**3. Return Process:**
- To initiate a return, please contact our customer support team with your order details and reason for return.
- Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with your return.
- Please ensure that the item is securely packaged to prevent damage during transit.
**4. Return Shipping:**
- Unless the return is due to an error on our part (such as a defective or incorrect item), customers are responsible for return shipping costs.
- We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
**5. Refund Process:**
- Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item.
- If the return is approved, a refund will be processed to the original method of payment used for the purchase within 30 business days.
- Please note that it may take additional time for the refund to appear in your account depending on your payment provider's processing times.
**6. Restocking Fee:**
- A restocking fee may apply to certain returns, especially for large or specialized items. The restocking fee will be deducted from your refund amount.
**7. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may request photographic evidence of the damage or defect to expedite the resolution process.
**8. Exchange Policy:**
- We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.
**9. International Returns:**
- International returns may be subject to additional fees, taxes, or customs duties. Customers are responsible for any associated costs.
**10. Contact Information:**
- For questions or assistance regarding returns, please contact our customer support team via [contact email/phone number]. Our representatives will be happy to assist you with any inquiries or concerns regarding the return process.
**Note:**
- This return policy is subject to change without prior notice. Please refer to the most recent version of our return policy on our website for the latest information and updates.
At Unique REI, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as simple and convenient as possible. Please review the following guidelines to understand our return policy:
**1. Eligibility:**
- To be eligible for a return, items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 30 days from the date of delivery as specified in your order confirmation.
**2. Non-Returnable Items:**
- Certain items are not eligible for return due to hygiene reasons, safety concerns, or other restrictions. These may include but are not limited to:
- Personalized or customized items
- Intimate apparel
- Perishable goods
- Downloadable software or digital content
**3. Return Process:**
- To initiate a return, please contact our customer support team with your order details and reason for return.
- Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with your return.
- Please ensure that the item is securely packaged to prevent damage during transit.
**4. Return Shipping:**
- Unless the return is due to an error on our part (such as a defective or incorrect item), customers are responsible for return shipping costs.
- We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
**5. Refund Process:**
- Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item.
- If the return is approved, a refund will be processed to the original method of payment used for the purchase within 30 business days.
- Please note that it may take additional time for the refund to appear in your account depending on your payment provider's processing times.
**6. Restocking Fee:**
- A restocking fee may apply to certain returns, especially for large or specialized items. The restocking fee will be deducted from your refund amount.
**7. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may request photographic evidence of the damage or defect to expedite the resolution process.
**8. Exchange Policy:**
- We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.
**9. International Returns:**
- International returns may be subject to additional fees, taxes, or customs duties. Customers are responsible for any associated costs.
**10. Contact Information:**
- For questions or assistance regarding returns, please contact our customer support team via [contact email/phone number]. Our representatives will be happy to assist you with any inquiries or concerns regarding the return process.
**Note:**
- This return policy is subject to change without prior notice. Please refer to the most recent version of our return policy on our website for the latest information and updates.